Privacy Policy

Shade Service LLC

This Privacy Policy explains how Shade Service LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit shadeservice.com, request a quote, book service, or communicate with us, including by text message.

1. Information We Collect

Contact information: Name, phone number, email address, and service or billing address.
Service information: Details about your property, job requests, quotes, invoices, photos you send us, and appointment history.
Payment information: Payments are processed by our payment processor; we do not store full card numbers.
Communications: Messages you send us by text, email, phone, or through our client portal, and your text messaging opt-in and opt-out status.
Website data: Basic technical information such as browser type and pages visited, collected through cookies or similar tools.

2. How We Use Your Information

To provide quotes, schedule and perform services, and send invoices and receipts
To send appointment reminders, service updates, and customer support messages
To send promotional messages if you have opted in to receive them
To process payments and keep business records
To improve our services and website
To comply with legal obligations

3. How We Share Information

We share information only as needed to run our business, such as with service providers that help us schedule jobs, send messages, and process payments (for example, our field service software and payment processor). These providers may use your information only to perform services for us. We may also disclose information if required by law.

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our text messages.

4. Text Messaging

If you opt in to text messages, we use your mobile number to send the messages described in our Terms of Service. Message and data rates may apply. Reply STOP to opt out at any time and reply HELP for help.

5. Data Security and Retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure. We keep your information for as long as needed to provide services and meet legal, tax, and accounting requirements.

6. Your Choices

You can ask us to access, update, or delete your personal information, or to stop sending you marketing emails or texts, by contacting us using the details below. As a California resident, you may have additional rights under California privacy law.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

9. Contact Us

Shade Service LLC
1437 Rollins Rd, Burlingame, CA 94010
Phone: (415) 523-0404
Email: info@shadeservice.com